You can add a call package to your sipgate basic account at any time! The service charge for the first month is automatically pro-rated, so you only pay for the time left until the end of the month. Your call package will be active right after booking, so you can start saving right away with cheap calls to the UK and international destinations.
After booking a call package, the usual per-minute billing is replaced with a fixed monthly fee, which covers any calls to the included landline and mobile destinations. Any calls that aren’t covered by the call package are charged at our competitive per-minute call charges.
Our call packages can be cancelled at any time with a single click in your account. After we’ve received your cancellation, the call package will not be renewed in the next month. This gives you the flexibility to adjust your sipgate basic account to changing telephony requirements.
When you’re logged in to your sipgate basic account, you’ll find a “My Features” tab in the Feature Store, which lists all active account features and call packages.
We offer three different call packages with sipgate basic. All packages cover landline and mobile destinations in the included countries. If you’re mainly calling UK destinations, please select the UK Call Package. For calls to all EU countries, the EU Call Package should be right. If you’re calling non-EU destinations a lot, please check if our EU Plus Call Package has these included (included non-EU countries as of 20-06-2016: Australia, Brazil, Canada, China, Egypt, South Africa, Thailand, USA).
Yes! All our call packages include calls to landline numbers as well as mobile phone numbers in the included countries.
No problem! You can book a call package with more destinations right from the Feature Store. To switch to a call package with fewer destinations, please contact our customer support for assistance.
Any calls forwarded from your sipgate basic account are not covered by our call packages and are charged at sipgate's standard per minute call rates.