EU Plus Call Package
Your EU Plus call package
Stay in touch with family, friends & colleagues around the world, with our EU Plus landline and mobile calls package. Calls to all EU countries as well as Australia, Brazil, China (incl. Hong Kong), Canada, Egypt, South Africa, Thailand and the USA are included. Easily book or cancel in the Feature Store any time. Once booked, we'll automatically renew your EU plus Call Package every month.The EU Plus Call Package enables calls for 0 p/min to landlines and mobiles in these non-EU countries:
All destinations from our EU Call Package are included as well:
Frequently Asked Questions
It’s the middle of the month! Can I book a call package right now?
You can add a call package to your sipgate basic account at any time! The service charge for the first month is automatically pro-rated, so you only pay for the time left until the end of the month. Your call package will be active right after booking, so you can start saving right away with cheap calls to the UK and international destinations.
I’ve booked a call package. Where do I find my call tariff?
After booking a call package, the usual per-minute billing is replaced with a fixed monthly fee, which covers any calls to the included landline and mobile destinations. Any calls that aren’t covered by the call package are charged at our competitive per-minute call charges.
Can I switch between call packages?
Our call packages can be cancelled at any time with a single click in your account. After we’ve received your cancellation, the call package will not be renewed in the next month. This gives you the flexibility to adjust your sipgate basic account to changing telephony requirements.
Where can I see my currently active call package?
When you’re logged in to your sipgate basic account, you’ll find a “My Features” tab in the Feature Store, which lists all active account features and call packages.
Which call package should I select?
We offer three different call packages with sipgate basic. All packages cover landline and mobile destinations in the included countries. If you’re mainly calling UK destinations, please select the UK Call Package. For calls to all EU countries, the EU Call Package should be right. If you’re calling non-EU destinations a lot, please check if our EU Plus Call Package has these included (included non-EU countries as of 20-06-2016: Australia, Brazil, Canada, China, Egypt, South Africa, Thailand, USA).
Are calls to mobile phone numbers included in the call package?
Yes! All our call packages include calls to landline numbers as well as mobile phone numbers in the included countries.
Can I switch between call packages?
No problem! You can book a call package with more destinations right from the Feature Store. To switch to a call package with fewer destinations, please contact our customer support for assistance.
Are forwarded calls covered by my call package?
Any calls forwarded from your sipgate basic account are not covered by our call packages and are charged at sipgate's standard per minute call rates.
